All sales are final. Our arrangements are perishable and made to order, so we do not offer refunds, credits or exchanges. If an arrangement arrives damaged or incorrect, we will replace it — see section 6.
This policy is part of our Terms & Conditions.
1. All sales are final — no refunds
Every arrangement is perishable and composed by hand for a specific delivery date, so all sales are final. We do not offer refunds, credits or exchanges once an order is paid.
This applies to every part of the order — arrangements, add-ons, delivery fees, sales tax and gratuity — and includes:
- orders you decide to cancel or no longer need;
- a recipient who is away, refuses the delivery, or does not like the design;
- an incorrect or incomplete address, phone number or delivery instructions provided at checkout;
- flowers that fade after delivery because of heat, care, or the normal life of fresh flowers;
- subscription deliveries that have already been charged.
If something is wrong with the arrangement itself, our remedy is a replacement or re-delivery, described in Arrives damaged or incorrect.
2. Changes to an order
Orders cannot be cancelled for a refund. If you need to change the delivery date, time window, address or card message, email info@nadiasflowers.com with your order number before 4 PM (Miami time) the day before delivery. We will do our best to help, but changes are not guaranteed. If a new address is in a different delivery area, the difference in delivery fee must be paid before delivery.
3. Delivery
- We deliver within Miami-Dade and Broward counties. You can also pick up your order at our shop, 2065 NE 163rd St, North Miami Beach, FL 33162, at the pickup time you choose (pickup is free).
- Please bring your order number. If someone else picks it up, enter their name at checkout. Orders not picked up on the chosen day can be collected the next open day while the flowers are still fresh; they are not refundable.
- Next-day delivery is available for orders placed before 4 PM (Miami time); later orders can be delivered from the following day. The calendar at checkout always shows the dates and times available.
- We deliver within the time window you choose. We can't promise an exact time inside that window. Weather, traffic, road closures, busy holidays and other events beyond our control can cause delays; a delay does not make an order refundable.
- The delivery fee depends on the recipient's ZIP code and is shown before you pay. In some areas near our shop, delivery is free on larger orders — the amount is shown when you enter the ZIP code.
4. When the recipient isn't available
If no one answers, our driver may leave the arrangement with a doorman, concierge, front desk, neighbor or in a safe, shaded place at the door, using their judgement, and may call the recipient. An arrangement left this way, or as your delivery instructions say, is considered delivered.
If we can't safely complete the delivery, we will contact you. Another delivery on a different day may be arranged for a new delivery fee.
Hotels, hospitals, offices, condominiums, gated communities and funeral homes: we deliver to the front desk, security or staff, who take responsibility from there. Some hospital units (such as intensive care) do not accept flowers — please check before ordering.
5. Substitutions and photos
Every design is composed with the freshest seasonal flowers. Photos show the style of each arrangement; yours will be made by hand and may differ in flower varieties, shades, stem count, foliage, vase or box. If a flower, color or container isn't available, our floral designers substitute one of equal or greater value in the same style and palette. For orchid subscriptions, if your color isn't available, we use the closest available color of equal or greater value.
Substitutions made this way are part of the service and are not a reason for a refund.
6. Arrives damaged or incorrect
We stand behind our work. If your arrangement arrives damaged, or is clearly not what was ordered, email info@nadiasflowers.com within 24 hours of delivery with your order number and clear photos, and keep the arrangement until we reply.
If we confirm the problem, we will replace the arrangement or re-deliver it, at our choice. This replacement is our remedy in place of a refund. Problems reported after 24 hours, or without photos, may not be eligible.
7. Subscriptions
- Subscriptions renew automatically at the frequency you choose until you cancel.
- Each delivery is charged to your saved card 3 days before it arrives. Once charged, that delivery is final and non-refundable.
- You can skip, pause or cancel free of charge until the end of the 4th day before a delivery, from your account. Cancelling stops all future charges.
- The price and delivery fee are locked when you sign up; a change of address may change the delivery fee.
8. Discounts and reward points
- One discount per order. The first-order discount applies once per customer (checked by email and phone number).
- Discount codes and reward points can't be combined, have no cash value and can't be applied to orders already placed.
- Reward points are earned when an order is delivered and expire 6 months after they are earned. Points earned on an order that is later cancelled are removed.
- We may change or end any offer or the rewards program at any time; points already earned stay valid until they expire.
9. Payment questions
If something about a charge doesn't look right, please write to info@nadiasflowers.com first — we answer quickly. If a payment is disputed with your bank, we may share the order details, delivery records and your acceptance of this policy at checkout with the card issuer.