Please read these Terms before ordering. In short: we deliver hand-made arrangements across Miami-Dade and Broward, all sales are final, and we replace an arrangement that arrives damaged or incorrect.
1. Who we are
This website is operated by Nadia's Flowers (“we”, “us”), a registered Florida business. You can reach us at info@nadiasflowers.com. By using this website or placing an order, you agree to these Terms, our Delivery & Refund Policy and our Privacy Policy.
2. Orders and prices
You must be at least 18 years old to place an order. Your order is accepted when payment is completed and we send your confirmation email.
Prices are in US dollars. Florida sales tax (7%) is added to arrangements and the delivery fee. The delivery fee depends on the recipient's ZIP code. Gratuity for our floral designers is optional and is not taxed.
If a price or description on the website is clearly wrong, or an arrangement can't be made, we may contact you to correct the order. If we cancel an order on our side and can't agree a new date with you, we will return the amount you paid — this is the only case in which a payment is returned.
3. All sales are final
All sales are final and non-refundable, including delivery fees, sales tax and gratuity. Please read the Delivery & Refund Policy before ordering. You confirm at checkout that you understand this.
4. Payment
Payments are processed securely by Stripe. We never see or store your full card number. For subscriptions, your card is saved with Stripe so that each delivery can be charged as described when you sign up.
5. Delivery and substitutions
We deliver within Miami-Dade and Broward counties in the date and time window you choose. You are responsible for giving a correct and complete recipient name, address and phone number. Arrangements are made by hand with seasonal flowers and may differ from the photos; we may substitute flowers, colors or containers of equal or greater value. Details are in the Delivery & Refund Policy.
6. Card messages
You are responsible for the content of your card message. We handwrite messages exactly as written and may decline to write a message that is offensive, threatening or unlawful.
7. Subscriptions
A subscription renews automatically at the frequency you choose until you cancel. Each delivery is charged 3 days before it arrives and is final once charged. You can skip, pause or cancel free of charge until the end of the 4th day before a delivery, in your account.
8. Offers and reward points
Discounts and reward points have no cash value, can't be transferred or exchanged for money, and can't be combined unless we say so. We may change or end offers and the rewards program at any time, and remove points or discounts obtained by mistake, abuse or fraud.
9. Your account
You sign in with a code sent to your email. Keep access to your email secure; anyone who can read it can sign in to your account. Tell us straight away if you think someone else has used your account.
10. Whisper a Wish
“Whisper a Wish” sends one email to a person you choose. Only send it to someone you know who would welcome it, and only use real names and email addresses. We may limit or block its use to prevent spam.
11. Flowers, allergies and pets
Flowers and plants may cause allergies, and some (for example lilies) are toxic to cats and dogs. Keep arrangements away from pets and small children, and do not eat flowers, plants or foliage. We are not responsible for reactions to the flowers or plants delivered.
12. Our content
The photographs, designs, text, logos and the Nadia's Flowers name on this website belong to us and may not be copied or used without our written permission.
13. Limitation of liability
To the fullest extent allowed by law, our total liability for any claim related to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, storms and hurricanes, road closures, power or internet outages, or supplier shortages. Nothing in these Terms limits rights that cannot be limited under applicable law.
14. Governing law
These Terms are governed by the laws of the State of Florida. Any dispute will be handled by the state courts located in Miami-Dade County, Florida, unless the law requires otherwise.
15. Languages
These Terms and our policies are also offered in Spanish and Russian for your convenience. If a translation and the English version differ, the English version applies.
16. Changes to these Terms
We may update these Terms from time to time. The version on this page when you place an order applies to that order. Questions? Write to us at info@nadiasflowers.com.